OKOH GODWIN INALEGWU

Drove significant user acquisition, activation, retention, and revenue growth by building scalable growth systems across paid, organic, referral, and partnership channels.

Evaluated SIM registration channel performance across various touch points (Trade Partner, Walk-in-Centers, Mobile Lite, Connect Stores, Pentagon), ensuring compliance and optimizing customer acquisition strategies.

Managed end-to-end device lifecycle, including tracking, monitoring heartbeat, utilization, and efficiency, to optimize performance and extend device lifespan.

Provided functional support to the Customer Acquisition Manager, analyzing best practices, and recommending strategies to enhance multi-channel acquisition and growth.

Recognized as Best Salesperson in 2024, achieving over 300 Million revenue Month-on-Month from Mobile Money Fintech and Telco customer acquisition, exceeding 5 billion Naira in total revenue.

Led the planning and implementation of national priority portfolio projects within defined cost, scope, and timeline, adhering to MTNN internal processes and procedures.

Developed data-driven pricing strategies that balanced firm profitability with customer satisfaction, contributing to competitive market positioning and product adoption.

Authored comprehensive product strategy proposals, forecasting marketplace outcomes, and fostering a culture of innovation within product development.

Optimized funding and resource allocation, ensuring timely disbursement and meticulous budget tracking for all product development activities and initiatives.

Supported the successful sales and activation of over 2,000 Lumos boxes, generating over N80,000,000.00 in 6 weeks through aggressive marketing efforts in 2018.

Contributed to the successful NAM Migration on DYA, supporting a customer base of over 6 million with 2 million active transacting customers (2017-2018).

Competently utilized customer service management systems and databases to accurately document, research, and resolve customer service issues, improving resolution efficiency.

Managed a wide variety of customer service and administrative tasks, resolving issues quickly and efficiently to enhance customer satisfaction.

Initiated outbound calls to customers, compiling crucial feedback on their experience with DYA to inform service improvements.

Exceeded monthly and yearly customer satisfaction targets, consistently increasing the customer base by over 80% and reducing churn by 95% over three years as a team lead.

Successfully acquired an average of 10,000 new customers per month, generating a remarkable 70% growth in revenue.

Answered an average of over 120 calls per day, effectively addressing customer inquiries, solving problems, and providing new product information.

Coordinated over 6 teams totaling more than 180 members, ensuring daily operational achievements and fostering a collaborative environment.

Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis to enhance cross-functional efficiency.

Exceeded quarterly sales goals by over 80%, demonstrating strong persuasive skills and product knowledge in banking services.

Processed quarterly Vault and ATM audits with a zero error rate, ensuring financial integrity and compliance.

Coordinated daily cash reconciliation at a high-volume branch, ensuring precise financial reporting and accountability.

Managed over N5,000,000 in compensation money allocated for aggrieved customers, resolving issues and maintaining customer trust.

Handled high-volume daily paperwork and collaborated with accounting departments to resolve invoicing and shipping problems efficiently.